Remote tech support for computers is on the rise and is amongst the most popular services users avail currently. Like every coin has two sides, even this service has a downside. This is seen as incidences of scammers and swindlers, who can rob users of not just their money, but important data and personal information as well. Seeing the increasing occurrence of such scams, the government is now ensuing that innocent users do not get ripped off by bogus services offered in the name of authenticity. Most experts faking of offering remote computer support would ask for a remote access, which is like giving them a key to your personal and confidential data. So, what can be done to stay away from such situations? Here are few tips that can help users in differentiating scammers from genuine professionals and thus preventing from becoming prey of ignorance.
Tips to avoid scams when availing remote computer repair services
Don’t trust on random call from a company: This is the most common tactic that the scammers use to make users easy targets. They would speak about a virus or security threat on the PC. Solution offered would be installing new software, for which huge money would be charged in return. Otherwise, remote access to the computer might lead to stolen information and data theft. So, remember that a reputed service provider would never call out of the blue. They call only when you request help. So, never trust unsolicited calls, they can be doubtful.
A little background search can be very useful: The number of tech support companies existing today is many. Just settling with anyone should be avoided; instead one must do a background search about the reputation, first call resolution rate, satisfied customers, any frauds and online reviews about the company. Customer testimonials are an easy way to get noticed about the activities the company is involved in, which have been posted by real users after their real experience.
Double check before granting permission for remote access: Most computer repair specialist would ask for permission to remotely access your PC, especially when the problem requires professional assistance. So, if giving the green signal to any technician, make sure you continuously monitor the activities of the professional on your PC. Make sure to stay in contact with the technicians and never pass information about passwords and other sensitive matters under any circumstances. If at any time, you sense a suspicious activity go ahead and abort the remote session.
Never get carried away with huge discounts: Don’t think that everyone out there is honest, its best to do an online search about the plan that tech support company is offering and especially one, which appears too good to be true.
Don’t cry over spilt milk: If under any chance, you have already become victims or prey in the hands of a tech support scam, make sure to act quickly to avoid any further loss or damage. You can contact local authorities to file a report or can even file complaint on the Federal Trade Commission’s (FTC) website. In case of monetary transaction, don’t forget to inform your bank. Also, you must change all the passwords on your PC, especially if you gave permission for a remote access.